About A2A Connectors Manager®

Banks are in constant need to keep up with their customers' demands for new services. These services include seamless integration to external payment providers such as PayPal, Western Union and many others. Moreover, customers are demanding access to more and more information through the banking delivery channels. This is no longer limited to information about their bank accounts. Customers want to see their credit card transactions, images of their cheques, information about their bills, and much more. The A2A Connectors Manager provides for quick and easy integration to all these services and makes them available to the bank's internal systems and to the various delivery channels.

About A2A Omni-Channel Manager®

The Omnichannel Manager Customer Analytics module provides service representatives an opportunity to more effectively and accurately understand each customer's unique needs, preferences, past experiences, transactions history, and much more. With detailed insight into each customer, banks will be able to provide superior service and identify additional opportunities to better serve their customers. A comprehensive customer analytics platform helps banks in the following ways:

• Understand the Customer:

  With real-time access to the customer profile across different channels, banks can better target customers, predict their behaviour, and know their needs and wants. The system follows how they evolve over time and, ultimately, provides product recommendations and advice, as well as improved service.

• Personalization:

  With data-driven insight into the profile of each customer, banks can offer more relevant opportunities for customers to take advantage of through the channel that is most convenient and effective. The system helps by improving customer service and building loyalty.

• Optimizing the Customer Experience:

  With real-time insight into the customer experience across all delivery channels, the bank can identify any potential issue quickly and efficiently.

• Segmentation and Targeting of Customers:

  The bank will be able to segment and target customers in ways that control value. The bank will be able to identify customers who should be migrated to additional products, channels, or relationships that would better suit their needs. In addition, banks could identify high value customers with the intent of personalising products, services, and rewards to match their expectations.

  
  

  The A2A Omnichannel Manager performs analyses on customer behaviour, looking for patterns, trends, and associations. This is an extremely useful tool, especially in predicting a customer's next move and offering to streamline his or her next interaction with the bank. This will also open the door for upcoming features within A2A products, such as actionable push notifications .

About A2A iBanking®

The A2A Internet banking system offers the ultimate tool for private and corporate banking clients to execute a comprehensive assortment of transactions ranging from funds transfers between the same client’s accounts and bill payment to processing letters of credit and letters of guarantee.

The A2A iBanking® system is built on a foundation of stringent security policies, rigorously tested technologies, and a highly trained and experienced staff. Our combination of Internet expertise and in-depth knowledge and experience in the financial services industry provide a secure solution to consumer concerns. You may rest easy knowing that the financial information of your clients will be protected with state-of-the-art security every step of the way.

About A2A mBanking®

The mBanking® provides sophisticated services on mobile phones. The main theme of this suite is security and user-friendliness.

It provides end-users with an interface that boasts unprecedented ease of use. It features a drag-drop functionality that was pioneered by A2A developers. Customers will be able to complete sophisticated transfer and payment operations by dragging and dropping objects on the screen. This system promises to revolutionize mobile banking. The system runs on iPhone, Android and Windows devices.

About A2A Loyalty System®

The A2A Loyalty System provides tools for the implementation, management and administration of a reward program for banks. It is a flexible system that enables them to create customized loyalty offerings from one unified platform.

The platform provides extensive reporting tools. It can be used by the bank to increase its services usage and loyalty. The system provides the advanced functionality required to allow rewards to be converted in to cash, gifts, vouchers, or other forms of payment.

The system allows banks to perform business analysis on the behavior of customers in order to design a loyalty program that increases their use of the bank’s services, boosts their loyalty and attracts new customers.

About A2A mPayment®

The A2A mBanking and mPayment Platform is one of the most complex A2A products. It was developed to help financial institutions and/or telecom companies launch mobile banking and payment services on a county-wide or multi-country basis.

Using the proven A2A Connectors Manager and Omni Channel Manager, this Platform can integrate to one or more core banking system to provide multi-bank mobile banking services that include cross-bank payments. Alternatively, this Platform can connect to card management systems (CMSs) to provide mobile payment services.

About A2A eWallet®

The A2A eWallet System is a mobile payment platform designed to simplify financial transactions for consumers and merchants alike. It allows end-users to perform many services such as peer-to-peer transfers, withdraw and deposit of funds, and purchase, in turn negating the need for a bank account.

The system can still be used in conjunction with existing mobile payment systems to finance a transfer or a purchase by deducting a certain amount from multiple sources of funds to reach the desired monetary value.

The system makes it easy to transfer money in real-time, perform contactless purchases, and receive funds or remittances from family and friends.

A2A has leveraged its vast MENA region expertise in mobile payments to create a unique digital wallet for the purpose of enhancing the management of payment service providers’ clients over the pioneering A2A platform.”

About A2A ssBanking®

With more than 80% of all banking transactions in the world happening outside the branch, it is clear that we live in a self-service world. Today, branch visits are in decline, and modern ATMs, although offering a wide range of banking transactions, have a user interface that has remained largely untouched for decades.

This has prompted A2A to rethink the very foundation of the self-service channel. The central focus was not to further automate the teller, but rather to humanize the machine. This redefining approach resulted in the A2A ssBanking® System, a system designed from the user up, rather than components down.

A2A ssBanking® System is a full featured branch-based banking system that provides customers with a plethora of banking transactions and activities using simple gestures that mimic real-world interactions. For example, customers can drag an account and drop it onto another in order to initiate funds transfers. Paying bills or sending money, through services such as MoneyGram and Western Union, are also done as easily as dragging and dropping an account onto the required service.

With its intuitive, user friendly and inviting interface, the A2A ssBanking® System is designed to encourage customers to use it. It is primarily designed to run on large touch screen displays that are offered to customers at the bank’s branches.

About A2A Wearable Banking®

With A2A mBanking® for Smart Watches, A2A has taken convenience to the next level. Using this system your customers will be able to see balances and mini-statements. They will also be able to receive notifications and to securely execute transactions.

About A2A Smart Teller®

The System provides the bank with an advanced level of activity management to make your performance and service quality reach higher levels at lower costs. The activity management system of the Smart Teller Module guides day-to-day tasks including the management of inquiries, transfers, account openings, payments and cash movements, while preventing complications and flaws in your operations and to handle all the bank’s ‘non-traditional’ teller transactions outside of the core.

About A2A ChatBot®

A2A ChatBot simplifies the task of obtaining information and gaining access to support and assistance. The system is designed such that this functionality is achieved across multiple digital electronic channels. It is designed with flexibility and growth in mind; it is aimed at helping banks to streamline customer service and eventually reduce the need of the customer to visit their branch. The System has been developed to integrate seamlessly with the company's other electronic delivery channels, such as, A2A mBanking® System, A2A iBanking® System and A2A ssBanking® System, in order to provide the bank's customers with round-the-clock, personalized support across all channels. A2A ChatBot provides an array of helpful personalized services, ranging from answering customers’ inquiries to providing links to requested information.

The system also has the capability to integrate to third-party delivery channels, protecting the bank’s existing investments.

About A2A smsBanking®

A2A smsBanking® system pushes information to clients when a relevant event occurs. This allows that bank to attract users who are not technically savvy because the system does not require any involvement on the clients’ part. Also, the push nature of the A2A smsBanking® system makes it an ideal marketing tool sending information on new banking products to relevant groups of clients. The customer grouping process is managed within the administration part of the system.